Frequently Asked Questions
About Our Products
What products do you sell?
We offer a curated collection of women’s ethnic and everyday wear, including Sarees, Kurtis, and Nighties. Our collections are selected with a focus on quality, comfort, style, and value.
Are the product colours exactly the same as shown in the photos?
We make every effort to display product colours as accurately as possible. However, the actual colour may vary slightly depending on your device screen, lighting, and photography conditions.
How can I know the material and product details?
Material, colour, size, blouse-piece details (where applicable), and other important information are mentioned on the respective product page. Please check the product description before placing your order.
Sarees
Does the saree come with a blouse piece?
If a blouse piece is included, it will be clearly mentioned in the product description. Please check the individual saree listing for exact details.
Are sarees ready to wear?
Our sarees are generally supplied as unstitched sarees unless the product description specifically states otherwise. Fall, edging, stitching, and other alterations may need to be arranged separately.
How should I wash and care for my saree?
Care instructions may vary depending on the fabric. We recommend following the care instructions provided with the product and using gentle washing methods suitable for the fabric.
Kurtis
How do I choose the right Kurti size?
Please refer to the size chart provided on the individual product page before ordering. Compare the measurements with a garment that fits you well.
Are Kurtis sold individually?
Unless otherwise mentioned, Kurtis are sold as individual pieces. If a product is a set, the product description will clearly mention what is included.
Can I alter the Kurti?
Minor alterations may be possible depending on the design and construction of the garment. We recommend checking the measurements carefully before ordering.
Nighties
What sizes are available for Nighties?
Available sizes vary by design. Please check the size options and measurements shown on the individual product page before placing your order.
Are Nighties suitable for everyday use?
Our Nighty collections are selected with comfort and everyday use in mind. Please check the individual product description for fabric and design details.
Orders & Payments
How can I place an order?
You can browse our products on the website, select your preferred product and available options, add it to your cart, and proceed to checkout.
What payment methods do you accept?
We support the payment methods displayed at checkout, which may include UPI, debit/credit cards, RuPay, and other available online payment options.
Can I cancel my order after placing it?
Order cancellation depends on the order status. Please contact our customer support as soon as possible if you need to cancel an order.
Shipping & Delivery
Do you deliver across India?
Yes, we offer delivery services across India, subject to service availability for the delivery PIN code.
How long will my order take to arrive?
Delivery time can vary depending on your location, courier service, product availability, and other circumstances. The estimated delivery information shown during checkout should be considered the best indication.
How can I track my order?
Once your order is shipped, tracking information will be provided when available. You can use the tracking details to follow your shipment.
What should I do if my parcel is damaged?
If you receive a damaged or visibly tampered parcel, please contact our customer support as soon as possible. We may request photographs or other details to help resolve the issue.
Returns & Refunds
Can I return or exchange a product?
Returns or exchanges are subject to our Refund & Return Policy and the eligibility conditions applicable to the particular product.
What if I receive the wrong or defective product?
Please contact us as soon as possible after delivery with your order details and clear photographs/videos of the issue. Our support team will review the matter and assist you according to our return and replacement policy.
Are all products eligible for return?
Return eligibility may vary depending on the product and its condition. Please read our Refund & Return Policy before placing your order.
Customer Support
How can I contact VELYNX?
You can contact our customer support through the contact details provided on our website. We are happy to assist you with product information, orders, delivery, and other queries.
Where can I find your latest collections?
You can visit our website and follow our social media pages for new arrivals, collections, offers, and updates.
How can I get help before placing an order?
If you have questions about a product’s material, size, colour, availability, or other details, please contact our customer support before placing your order. We will be happy to help.